Shipping & Returns

 SHIPPING & PROCESSING TIMES

Most orders will ship the same day when placed before 2:00 pm ET. Any order including a "cut to order" product will have a 1-3 day processing time. Orders containing perishable food items only ship Monday through Thursday, unless you select the Saturday Shipping option during checkout and the order will then ship on Friday. The 2:00 pm same day shipping cut-off time may change during the November and December holidays. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. No orders ship on Saturday, Sunday or on national holidays.

INTERNATIONAL SHIPPING

We're not able to ship perishable items (those which require refrigeration) internationally at this time. However, our non-perishable, non-refrigerated products can be delivered to many international locations.

RETURNS & EXCHANGES

We can not accept returns of perishable items. We just don't feel comfortable reselling a perishable food item that has not always been in our control. We can accept returns of non-perishable items as long as you call us within 24 hours of having received your order. We will be happy to arrange for a return of the product, if that product is still in its original packaging - we cannot accept returns of opened or partially consumed items. To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive. Please store the items appropriately and call us at (917) 443-5587 within 24 hours of receipt. We can arrange a return or exchange for you or you can reship the order back to us only with USPS once you have spoken with one of our customer service representatives. We can not accept returns that have not been authorized, so we urge you not to refuse delivery or send back items without calling us first.

Once the items have been received back at our store, the items will be inspected. Items need to be in perfect resellable condition in order for us to issue credit on the return. A credit for the cost of the item will then be issued to your account, unless you have selected an exchange. Shipping charges are non refundable. All returned items are subject to a $5 or 20% restocking fee, whichever is greater.

We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We also can not be responsible for an item you return that never arrives to us or arrives damaged, so please make sure you insure any returned packages.